Terms of Use and Online Privacy Policy
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Terms of Use
- Introduction: These Terms of Use (incorporating our Privacy Policy) (“Terms”) govern your (the “Customer”, “you” or “your”) access to and use of the services we offer from time to time, including offering an online store that allows you to purchase various products (“Products”) as updated on the website from time to time (“Website”). It is important to note that we are merely an online retail store that sells third-party products (our “Services”).
- About us: The Services are provided by Introstat (Pty) Ltd (“Introstat”, “we”, “our” or “us”).
- Acceptance: These Terms constitute a legally binding agreement between you and Introstat. You agree to these Terms by accessing or using our Website as well as registering an account. You represent and warrant that you have the right, authority, and capacity to enter into these Terms. If you do not agree with all of the provisions of these Terms, you must not use our Website.
- Term: These Terms shall commence immediately upon your acceptance and shall endure indefinitely unless terminated by either of us.
- Account Registration / Guest Account: You may register an account in order to place an order or alternatively may order as a ‘guest’. You must complete an online form and provide accurate information. You are responsible for keeping your username and password secure and must notify us of any unauthorised use.
- Electronic Communications: You consent to receive communications electronically and agree that all electronic communications satisfy any legal requirements for written communication.
- Licence: We grant you a limited, revocable, non‑exclusive, non‑transferable licence to use the Services and Website subject to compliance with the Terms.
- Use of our Services: You undertake not to use our Services unlawfully, falsely, impersonating others, sending illegal communications, breaching rights, scraping, automating, or interfering with the Website.
- Orders: Orders must be placed via the Website. We may correct inaccuracies or cancel Orders without notice.
- Sale: Orders complete only once accepted and paid in full. Cancellation liability is limited to refunding amounts paid.
- Payment: Accepted methods include credit card, EFT within five business days, cash under R1,000, or other methods at checkout. Fraud screening applies.
- Delivery: Delivery is via third-party couriers. Risk passes upon delivery to the courier. Incorrect or faulty products may be exchanged, repaired, or refunded.
- Third‑Party Providers: Introstat is not responsible for third‑party products and is indemnified against related losses.
- Marketing: You consent to receiving marketing material unless opted out.
- Restrictions: Misuse, reverse engineering, scraping, automation, or interference with Website systems is prohibited.
- Content: Supplier‑provided content carries no warranties. Introstat is indemnified against related claims.
- Non‑Circumvention: You may not circumvent these Terms.
- Intellectual Property: All IP belongs to Introstat or licensors and is protected under South African and international law.
Disclaimer
- WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
- ALL SERVICES AND PRODUCTS ARE PROVIDED “AS IS”.
Indemnity and Limitation of Liability
- USE OF THE WEBSITE IS AT YOUR OWN RISK.
- YOU IRREVOCABLY INDEMNIFY INTROSTAT AGAINST ALL CLAIMS.
- INTROSTAT IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.
Introstat Privacy Policy
- Introduction: Personal information is required to use the Website.
- Personal Information: Includes contact details, communications, usage data, cookies and payment services.
- Purpose:
- Provide services
- Communications and support
- Administration and customer service
- Marketing and promotions
- Website optimisation
- Analytics and research
- Compliance monitoring
- Loyalty benefits
- Analytics, Webmaster Tools, Advertising and Social Media Technologies: Introstat makes use of analytics, webmaster, advertising, and social media technologies to better understand how users interact with the Website, to improve performance, measure effectiveness, and deliver relevant content.
- Website Analytics: We use services such as Google Analytics to collect aggregated and anonymised information about Website usage, including page visits, traffic sources, browser types, device information, and general interaction patterns. This information is used to analyse performance and improve user experience.
- Search Engine and Webmaster Tools: We use tools such as Google Search Console and Bing Webmaster Tools to monitor Website visibility, indexing, technical performance, and search-related issues. These tools do not provide us with personally identifiable information about individual users.
- Online Advertising and Remarketing: Introstat may use online advertising platforms, including Google Ads and related remarketing technologies, to display advertisements to users who have previously visited the Website. These technologies use cookies or similar identifiers to present ads based on prior interactions with the Website.
- Social Media Platforms and Tracking Technologies: We may use social media platforms and associated technologies, including tracking pixels or conversion tools provided by social networks, to analyse engagement, measure campaign effectiveness, and deliver relevant content on those platforms.
Information collected through these technologies is processed in accordance with this Privacy Policy, applicable data protection legislation, and the privacy policies of the relevant third-party service providers. Users may manage or disable cookies through browser settings or applicable consent mechanisms made available on the Website.
- Bank Accounts: Introstat does not store banking or card details.
- Storage: Data may be stored in South Africa, UK, EU or USA.
- Consent: You consent to processing and cross‑border transfer.
- Disclosure:
- As legally required
- With your consent
- For fraud, security or enforcement
- With affiliates and advisors
- Security: Reasonable safeguards are applied. Breaches may be communicated via Website, email or SMS.
- Your Rights: Requests may be sent to online@introstat.co.za.
General Provisions
- Notices must be sent via email.
- Termination may occur at Introstat’s discretion.
- Agreement location is Johannesburg.
- South African law applies.
- Severability applies.
- Entire agreement clause applies.
- Cession and assignment permitted.
- Terms may be amended.
- ECT Act Section 43 Disclosures:
Full name: Introstat (Pty) Ltd
Address: 14 Enterprise Close, Linbro Business Park, Sandton, Johannesburg, South Africa
Tel: +27 11 723 7500
Website: www.introstat.co.za
Email: online@introstat.co.za
Registration No: 1989/007241/07
Country: South Africa
Managing Director: Wayne Behrmann
Payment Processing via Payment Gateway
- Description: Introstat sells IT and Technology products.
- Delivery Policy: Orders processed within one day subject to payment.
- Export Restriction: Available to South African clients only.
- Returns & Refunds: Refunds processed within 30 days if unavailable.
- Customer Privacy: Governed by PAIA.
- Payment Options: Visa, Mastercard, EFT, Masterpass, Zapper, Mobicred, MomoPay.
- Card Security: PayGate SSL encryption.
- Card Storage: No card details stored.
- Currency: ZAR.
- Responsibility: Introstat responsible for transactions, delivery and disputes.
Cookie Policy
This Cookie Policy explains how Introstat (Pty) Ltd (“Introstat”, “we”, “us”, or “our”) uses cookies and similar technologies on our Website.
- What Are Cookies: Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve efficiency, and provide information to website owners.
- How We Use Cookies: Introstat uses cookies and similar technologies for the following purposes:
- to ensure the Website functions correctly;
- to enhance Website performance and user experience;
- to analyse Website traffic and usage trends;
- to support security and prevent fraudulent activity;
- to enable remarketing and online advertising where applicable.
- Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the operation of the Website and cannot be disabled through our systems.
- Analytics Cookies: We use analytics services such as Google Analytics to collect aggregated and anonymised information about how visitors use the Website.
- Advertising and Remarketing Cookies: These cookies may be used to display relevant advertisements to users who have previously interacted with the Website.
- Social Media Cookies: Cookies or similar technologies provided by social media platforms may be used to track engagement and campaign effectiveness.
- Third‑Party Cookies: Certain cookies on the Website may be placed by trusted third‑party service providers, including analytics, advertising, and social media platforms. These cookies are governed by the respective third‑party privacy policies.
- Managing Cookies: You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Website.
- Consent: By continuing to use the Website, you consent to the use of cookies in accordance with this Cookie Policy, unless you manage or disable cookies through available cookie settings or browser controls.
- Updates to This Cookie Policy: We may update this Cookie Policy from time to time. Any changes will be posted on this page and will take effect immediately.
